FAQs

A. You need to have bought a Pizza and Ice cream deal from Co-op between 7 August 2024 – 27 August 2024 in the UK and completed a registration form on this site within 7 days of purchase. You must be a Co-op member to qualify for this offer.

A. Check that you are eligible for this reward and then complete the registration form here. You’ll need to provide the required information as well as uploading an image or scan of your purchase receipt. You’ll need to make sure the image of the receipt is clearly showing when you made the purchase, where it was bought from and the Pizza and Ice cream deal. You will need to have completed the registration process within 7 days of purchase.

A. The reward is a Amazon.co.uk Gift Card, for use on Amazon Prime Video website or app. The credit value for each voucher is £4.99.

A. If you’ve completed your registration form, then we will email you back within 24 hours. If you’ve been successfully validated, then you’ll receive an email with a link and a unique code to claim your Amazon.co.uk Gift Card. We’ll also email you if your registration was unsuccessful – it may be that the receipt image was not sufficient or was unclear, so you can resubmit you claim again. Remember to check your junk mail too.

A. It’s really simple. Click the link in your claim email and this will direct you to the Amazon.co.uk website to log in or create an account, you can then copy the unique code found in your claim email and paste this into the ‘Enter claim code’ box. Click ‘Apply to balance’ and the gift card will then be added. Visit Prime Video store and browse the ‘Rent or buy’ section, choose and select a film up to the value of £4.99. Your Amazon Gift Card credit will be deducted from your total balance.

A. You can contact our customer care team via the ‘Contact us’ button here.

A. Each Amazon.co.uk Gift card is worth £4.99, so any film up to that value can be redeemed. If the film cost is above £4.99, then you have the option of paying the deficit.

Co-op & Prime Video Movie Campaign: Member Meal Deal Terms and Conditions

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials for the Co-op & Prime Video Movie Campaign. Claim instructions are deemed to form part of the Terms and Conditions and by participating, all claimants will be deemed to have accepted and be bound by the Terms and Conditions. Please retain a copy for your information.

Promoter: Co-operative Group Limited, a registered society under the Co-operative and Community Benefit Societies Act 2014 with registration number 26715R whose registered office is at 1 Angel Square, Manchester, M60 0AG.

Administrator: TLC UK Marketing Ltd, 54 Baker Street, London, W1U 7BU.

  1. Promotional Period: This promotion runs from 00:01 Wednesday 7th August 2024 to 23:59 Tuesday 27th August 2024, and the Reward must be claimed within 7 days of purchase of the Qualifying Deal.
  2. Eligibility: This promotion is open to UK residents aged 18 or over who are Co-op Members only (£1 joining fee applies).  

    To be eligible to claim, customers must have purchased a qualifying Pizza and Ice-cream deal (as defined in clause 3) during the promotional period from a Co-op Group food store and scan their membership card at the checkout. Purchases from independent societies, Midcounties, Central England, Southern or Chelmsford Star co-operatives, Co-op Live concession stores, Co-op franchise stores and non-Co-op branded stores (such as Nisa) are not eligible. Offer not available for meal deal purchases made online at https://www.coop.co.uk/ways-to-shop/home-delivery.

    Customers must retain their receipt/proof of purchase and then register their claim (as defined in clause 5). A current valid email address and internet access is required.
  3. Qualifying Deal: The qualifying Pizza and Ice-cream Deal includes 2 x selected Co-op Stonebaked Pizzas (320g – 356g) and 1 x selected Ben & Jerry’s Ice cream Tub (465ml) purchased in a single transaction in a Co-op Group food store (“Qualifying Deal”). Subject to availability. Products that can be purchased to fulfil the deal requirements are:
    1. Pizzas: Co-op Stonebaked Margherita Pizza (320g), Co-op Stonebaked Texan BBQ Chicken Pizza (355g), Co-op Stonebaked Meat Feast Pizza (365g) Co-op Stonebaked Pepperoni Pizza (327g).
    2. Ice-cream: Ben & Jerry’s Phish Food (465ml), Ben & Jerry’s Choco Fudge Brownie (465ml), Ben & Jerry’s Karamel Sutra (465ml), Ben & Jerry’s Sunny Honey Home (465ml), Ben & Jerry’s Spectaculove (465ml), Ben & Jerry’s Cookie Dough (465ml).
  4. The Reward: An Amazon.co.uk Gift Card, for use on Amazon Prime Video. The credit value for each Gift Card is £4.99. Amazon.co.uk account required, if a customer does not have an account, they will be required to register with the required details to create an account.
  5. How to participate:
    1. Once a customer has purchased the Qualifying Deal within the promotional period, they must visit the promotional website (www.coopmovie.co.uk) within 7 days of their purchase of the Qualifying Deal to register their claim.
    2. One claim per person, per receipt will be accepted. 
    3. Claimants must visit www.coopmovie.co.uk and complete the following registration information:
      1. Full name
      2. Current valid email address
      3. Upload a clear image or scan of their purchase receipt/proof of purchase. The date of purchase, store bought from, member ID and the Pizza and Ice-cream deal purchase must be clearly visible and identifiable. Date of purchase of the Qualifying Deal must be during the Promotional Period only.  
    4. Once submitted, an email will be sent to the customer via the email address provided on entry, within 24 hours informing them whether their claim has been accepted or rejected.
    5. If the claim is successful, customers will be emailed a link to direct them to their account, a unique code for their Amazon.co.uk Gift Card and instructions on how to use it.
    6. If your claim is deemed unsuccessful, you will be notified via email and can attempt to claim again.
  6. No cash or other alternative Reward will be provided in whole or in part, except that in the event of circumstances outside of its control the Promoter reserves the right to substitute a similar Reward of equal or greater value. The Reward is not for re-sale, cannot be auctioned or exchanged and are not transferable or redeemable for cash. The Reward cannot be used in conjunction with any other offers.
  7. Reward T&C’S:
    1. The Amazon.co.uk Gift Card may be redeemed at https://www.amazon.co.uk/ to credit your account with £4.99.
    2. The Amazon.co.uk Gift Card is valid for 12 months once you add it to your account. Once expired, the gift card will be invalid and cannot be extended, replaced or refunded. It is not replaceable and if lost or stolen no refund will be given.
    3. To redeem customer must follow the below instructions:
      1. Simply click the link ‘Your Movie Voucher’ in your claim email
      2. Log into your amazon account, if you do not have an Amazon.co.uk account, you must register your details to create one;
      3. Copy the ‘YOUR MOVIE VOUCHER’ unique code from your email and paste into ‘Apply to your Amazon account’ to load the £4.99 credit;
      4. Visit Prime Video Store and select ‘To Rent or Buy’;
      5. Select film rental to the value of £4.99 to rent your film;
      6. Balance of £4.99 will be automatically deducted from your account.
    4. When redeemed, the voucher will credit your account with a value in the local currency and all purchases will be made using your available balance. When you make a purchase, the cost will be deducted from the value held in your account and if there is any difference between the cost of the purchase and the value in your account, you will need to pay this amount.
    5. Once added to your account, you will have 12 months in which to use your credit balance before the balance is removed from your account. Any unused balances are not redeemable for cash or transferable and will not be returned to you (unless we are required to by law).
    6. Each Amazon.co.uk Gift Card is considered to have been redeemed once successfully applied to their Amazon account. Each voucher may only be used once, repeated attempts to use the same voucher will not be successful.
    7. The Amazon.co.uk Gift Card is for your own personal, non-commercial use. There is no cash alternative; vouchers are not transferable and may not be re-sold.
  8. The Promoter and the Administrator accept no responsibility for any claims that are incomplete, misdirected, illegible, corrupted, lost, damaged, delayed or fail to reach the Administrator and any such claims will not be accepted. Proof of sending will not be accepted as proof of delivery.
  9. It is the responsibility of the claimant to provide correct, up-to-date details when entering the promotion and claiming their Reward. The Promoter cannot be held responsible for claimants failing to supply accurate information which affects their claim or fulfilment of their Reward.
  10. The Promoter and the Administrator reserve the right to require customers to provide further verification of their identity and eligibility including original documents which they must provide within 10 days from request.  The Promoter reserves the right to refuse to award a Reward or withdraw Reward entitlement and/or refuse further participation in the promotion and disqualify the claimant where there are reasonable grounds to believe there has been a breach of these Terms and Conditions, the spirit of the promotion, any instructions forming part of this promotion’s claim requirements or otherwise where a participant has gained unfair advantage in participating or claimed using fraudulent means.
  11. All claims must be made by the claimant themselves and not on behalf of anyone else. Bulk claims made from trade, consumer groups or third parties will not be accepted. Claims made by macros or other automated means (including systems which can be programmed to enter) and claims which do not satisfy the requirements of these Terms and Conditions in full will be disqualified and will not be counted. If it becomes apparent that a claimant is using a computer(s) to circumvent this condition by, for example, the use of ‘script’, ‘brute force’, masking their identity by manipulating IP addresses, using identities other than their own or any other automated means in order to increase the number of claims into the promotion, those claims will be disqualified and any Reward awarded will be void. The Promoter and Administrator reserves the right to investigate and undertake all such action, as is reasonable, to protect itself against fraudulent or invalid claims. In addition, the Promoter and the Administrator reserves the right to reject those claims which it considers, in its absolute discretion, are fraudulent or invalid.
  12. Any additional costs which may be incurred in this Promotion in the context of participation, such as internet costs and other additional services that go beyond those described services for Reward fulfilment are not included in the Reward and must be paid by customers separately.  
  13. Your claim will be deemed invalid if (including but not limited to) you;
    1. Are not an eligible customer (as defined in clause 1 above);
    2. Have not claimed your Reward within the allotted deadline;
    3. Have not used your Reward within the allotted deadline following the conditions specified;
    4. Have failed in any way to otherwise comply with these Terms and Conditions and corresponding partner Terms and Conditions as determined by The Promoter or the Administrator in its sole discretion.
  14. Insofar as permitted by law, neither the Promoter nor the Administrator, nor its associated companies, will be responsible or liable to compensate the claimant, or accept any liability, for any personal loss, expense or damage in connection with this promotion or accepting or using the Reward except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law. Neither can they guarantee the quality and/or availability of the services offered when using the Reward and cannot be held liable for any resulting personal loss or damage. Your statutory rights are unaffected.
  15. The Promotor reserves the right to withdraw or cancel this promotion without prior notice and without liability to any party if it becomes necessary to do so. The Promoter also reserves the right to amend these terms and conditions at any time. It is your responsibility to keep up to date with any such changes.
  16. The Promoter has no control over communication networks and is not liable for any problems associated with them due to traffic congestion, technical malfunction or otherwise. The Promoter will not be held liable to any individual for any fraud committed by any third party nor for any event beyond its control including, but not limited to, user error and any network, computer, hardware or software failures of any kind which may restrict, delay or prevent a claimant’s entry to the promotion.
  17. This promotion is administered by TLC Marketing Worldwide UK Limited. You can contact TLC here.
  18. The Promoter’s decision is final with regard to all promotional matters and no correspondence will be entered into.
  19. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.
  20. The Promoter and Administrator will only use the personal details supplied for the administration of the promotion and for no other purpose. The Administrator is responsible for fulfilling the reward. Any data captured in the fulfilment of the promotion by TLC Marketing will only be used for validation of claims and for the fulfilment with your consent. It will not be used for marketing purposes. Your personal details will at all times be kept confidential. Data will be held in accordance with current Data Protection legislation and will be stored for up to 6 months from the campaign end date, after which it will be deleted. Click here for the Administrator’s Privacy Policy and here for the Promoter’s Privacy Policy. You can request access to your personal data, or have any inaccuracies rectified, by sending an email to lets.talk@tlcmarketing.com. By participating in the promotion, you agree to the use of your personal data as described above.
  21. These Terms and Conditions and any question concerning the legal interpretation of these Terms and Conditions will be governed by the laws of England. Any disputes must be referred to the English courts unless you live in another part of the UK, in which case your local courts will have jurisdiction.
  22. The Promoter is not responsible for any third-party acts or omissions. We cannot guarantee that the event will be free from disruptions, failings, or cancellations.  We are not liable for such disruptions, failings, or cancellations unless they are caused by our negligence. 
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